Despite all the technological advances exponentially in our methods of communication in the last ten years, I still like the personal touch, where I can hold the phone, get in touch or tea with a colleague or client. However, email is perhaps the preferred method of business communication, as we properly manage e-mail as an entrepreneur? Below are ten guidelines on this journey I have personally learned, professional and entrepreneurial.
1)Keep it short, sweet, simple, and according to the title of your e-mail
Time is the most important thing for us all. Save yourself some time and keep the emails short, sweet and simple. Here's an example: "Sarah, I really enjoyed getting to know you yesterday afternoon. Please do not hesitate to contact me should you have further questions." Remember, according to the title of your email in the subject line, so that the title fits act their content. For example, theMinute of the staff meeting Friday as the primary content should not, under the title "Monday's tele-conference."
2) Maintain a cordial and professional tone at all times
Use professional language and correct grammar, especially with those whom you regularly correspond with: employees, staff, subcontractors, suppliers and so on. To this end, before sending the documents, make your computer automatically perform a spell check. I had to overcome my unpleasant feelingsand use "Hotel / Hospitality language as my litmus test, as if I have a Front Desk Agent Hotel check-in guest:" How can I help you? " More ensure that your emails look professional. 12 point Arial black is typical. Here's an example: "Attached you will find the text that we discussed. Please check and let me know your thoughts. Yours sincerely."
3) Create a signature
My lawyer has advised me that all my e-mail signwith my name, company, and my phone, fax, email and web address, so that it no coincidence that the nature of the correspondence and business is not personal. You may also need a confidential transfer of liability (at least). Consult with your attorney for instructions regarding your specific situation.
4) Decide on the use of multiple e-mail addresses
My husband prefers an e-mail address for all correspondence, and that's it. Ia workers' personal, and to bring more business e-mail addresses and the rest, if someone the borders (for example), a personal friend sent me an e-mail at work. If you are using for this purpose certain addresses, you must first set up the accounts and the public directly, so that they conform, depending on what you on account that you are destined for a particular purpose, but we must also verify that all such separate accounts regularly. You can also blind carbon copy (BCC) or forwardE-mail that an account that you are very frequent. The most important thing to remember is not to allow important correspondences to go off or left unattended.
5) Regularly check incoming and outgoing correspondence
You can consider in your address book contact information for a regular correspondent. In this way you reduce the possibility of a return to the wrong email address. Consider a courtesy call to the recipient afterfirst correspondence with him, let / her know that you have sent an e-mail, so that your correspondent does not go into their spam box. You can also incoming addresses to add the desired contacts list, if you so desire. Avoid situations where you had your critical correspondence had never received. Check e-mail regularly and respond quickly.
Unless there is a bona fide reason for the hold-up, make every attempt to answer your emails quickly. Only you can determine how themidst of the hectic schedule and a host of things on your "to do" list, this will be done. Set a benchmark for itself that e-mails are answered within a specified time. I once missed an interview with a magazine of national importance, because the editor-in-Chief Assistant E-mail with my "info" account, and the investigation went straight into my spam box. Over time, I found it was too late. The issue had already gone to press, and I missedgreat publicity. Do not let it happen to you.
6) Thread your e-mail
The decision whether or not thread e-mails is a matter of personal taste. Personally, I like to keep searching for a specific topic and extraction, not five separate e-mails for a specific conversation. Unwieldy discussion threads are the result, if you reply and the receiver simply on a first e-mail instead of a new e-mail when the conversationdeveloped.
7) To the extent necessary to answer, do not complete on the ListServ. 'S sole discretion.
Have you ever had an email from someone you do not know RSVPing for the party of John's? Before you have to think now respond to the "All" button, whether it is really necessary for the entire listserv for your response, although like everything else, I'm sure there are exceptions to this rule. E-mail to the listserv only on a need-to-know basis.
8) Purgeorganize and archive e-mails
Semi-annually, I take the time to clean and organize / archive my business, personal and work-related correspondence in electronic file folders. Old e-mails that you never in your Inbox, Sent Mail, or junk mail folder does take hard drive and / or server space unnecessarily. And remember, if you purge these folders, the deleted mail transmitted easily in your Deleted Mail folder and you need to go in and clean upMail folder deleted before the emails are really gone.
9) Avoid e-gaiters and watch the tone of your e-mail
Misunderstandings happen, and do need some clarification in order to be made from time to time. Nevertheless, make it a rule of thumb to avoid "Getting into it to make" on the e-mail, and instead to take you to the phone or in person to resolve complex and sensitive issues. No matter how much you may try to give a sentence or a phrase to build its realMeaning and purpose, which sometimes causes more harm than good and has the potential out of control. I am a known case in which a two friends who were also agreed in a consultant-client to save both their friendship and business relationship by talking about the time, from person to person because it was too much too sensitive content in their e-mail correspondence. I know of another case where a situation was "chaotic" behind closed doors, but no e-mail from anegative connotation could be found everywhere as all parties involved kept the contents warm and the point made. Note that passed with the push of a button, e-mails can be BCC'd to third parties, or saved as a permanent record. The occasional misconception is about to put that in writing notwithstanding, there are some points you may very well want to deliberately be recorded in written form. Again create "rules of thumb" for themselves, customers, employees, etc. in order to keep "it to be clean. "
10) Read your email carefully before you respond when you click "Send"
There are times when I occasionally tasking a response from someone who is entering so quickly that his e-mail appears fragmented and scattered, as if he / she was multi-or distracted at the moment s / he entered the e-mail. In addition, s / he can at me a question whose answer was already embedded in my original correspondence. Down Do not be that guy or gal slow, take a deepBreath, and take the time to view the content of your emails before responding.
Cordially,
Me'Shae Brooks-Rolling
ไม่มีความคิดเห็น:
แสดงความคิดเห็น